Returns

Availability

All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Returns – Faulty Goods

Any Product that was faulty at the time of sale may be returned for free repair, replacement or refund provided the Customer has the original receipt or alternative proof of purchase and the faulty Product is returned with all components in its original packaging.

Any Product that was faulty at the time of sale may be returned for free repair, replacement or refund provided the Customer has the original receipt or alternative proof of purchase and the faulty Product is returned with all components in its original packaging.

Returns – Unwanted Goods

Any unwanted items must be sent back at the customer’s expenses in their original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:

Starlings Toymaster; 10 Wrights Walk, Dereham, Norfolk. NR19 1TR

Telephone: 01362 697769

If you are unhappy with the goods received we will refund them if they are sent back at the customer’s expense in new resalable condition in their original packaging within 7 working days. The customer is responsible for the cost of returning any unwanted items.

If no such action is taken we will consider the goods as having been described, of satisfactory quality and fit for their purpose and we will not be obliged to accept ant rejection or cancellation at a later date.

We suggest for your own protection you use registered post.

Any refunds will be issued once we have received the goods, in their original condition. The customer is responsible for the cost of returning any unwanted items.

We will not charge a restocking fee for returned items.

Any goods with manufacturing faults on arrival will be replaced or refunded.

This does not affect your statutory rights.

Privacy Policy

Starlings Toymaster is committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.

We do not pass your personal information on to third parties.

All transactions that you initiate with Starlings Toymaster on this web site are confidential. Your name will not be added to any third party mailing lists.

The Data Protection Act

Under the terms of the Data Protection Act 1998, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. We collect information about you for two main reasons:

  • To process your online order.
  • To provide you with the most efficient possible service.

The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that Enchanted Wood is carrying out (if you have selected to receive these emails/newsletters).

Right to request information

You have a right to request a copy of any personal data held by Starlings Toymaster at any time, in order to check its accuracy. If you wish to do this, please write (explaining that your interest is in personal data maintained by Starlings Toymaster) to: Starlings Toymaster 10 Wrights Walk, Dereham , Norfolk. NR19 1TR

Changes to this policy

This privacy policy will change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our privacy policy do not affect information we already hold about you. This statement was last updated on 20 January 2014.

Law

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.

Other

Our VAT number is: 105 846180

We are a member of the Toy Retailers Association.

All correspondence must be in English.

Our usual store opening hours are Monday to Saturday 9.00am to 5.30pm and Sunday 10.00am to 16.00pm.