Company Details

Starlings Toymaster, are a long established UK toys and games retailer. We have been trading in Sheringham and the surrounding area of Norfolk for over 95 years, and during that time have gained a reputation for quality, customer service and value for money.

We aim to provide the same quality of service to our internet customers as that expected by those visiting one of our 4 stores.

You can contact us by email, post, telephone or fax:

email: info@starlings.co.uk

Post: Starlings Toymaster, 10, Wrights Walk, Dereham, Norfolk. NR19 1TR

Phone: 01362 697769

Fax: 01362 697769

Registered company: 2501267
VAT Reg. No: 105 8461 80


If you need to contact us by phone our business hours are 9:00am to 5:00pm Monday to Saturday.

Ordering

Ordering from starlings.co.uk is simple and secure. Browse through the department headings listed under Products in the left, or just point and click on the category headings on each page and add the items you want to your shopping Box (TOY BOX) by clicking the ADD TO BOX button on the product details page.

You can view the contents of your shopping Box at any time by clicking TOY BOX in the Shopping Box utility situated in the right hand frame. From here you can remove items from your Box, change the quantity ordered or clear the entire Box. When you have finished shopping click the Checkout button to complete your order.

You will then be invited to enter your postcode, name and address details which will be encrypted and passed to our card payment providers PROTX.

Order Acceptance

We will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to Starlings Toymaster to purchase a product or products, and our acceptance of your order, and completion of the contract between you and us will only take place on the dispatch of the products you have ordered. We reserve the right to refuse acceptance of your order. Such non-acceptance may be the result of one of the following:

If there are any problems with your order you will be contacted by our Customer Services Department.

The sales contract between us is completed in England. We reserve the right to reject any offer to purchase by you at any time.

Order Cancellation

We aim to despatch orders within 3 working days of receipt, (although this is not a guarantee). You may cancel your order prior to it being despatched. Your Credit or Debit Card will not be charged until we have despatched your goods.

If you need to cancel your order once the goods have been despatched you will need to contact us using the details at the top of this page.

Pricing

All prices are inclusive of VAT (where applicable) at the current rates. The total cost of your order is the price of the products ordered plus the delivery cost, as set out in the shipping section of this page.

We set the same prices for products sold on Starlings Toymaster.co.uk as we do for our High Street stores. However, there may be occasions when in-store offers will not apply to the same products sold on this web site.

We may also offer exclusive prices for goods sold on the web site that do not apply to the same products sold in our stores.

If a product's correct price is higher than the price stated on our web site, we will, at our discretion, either contact you for instructions before despatch or cancel your order and notify you of such cancellation.

Payment

You can use any of the following to pay for your order

Unfortunately we cannot accept the following methods of payment

To pay by Postal Orders or cheque please contact customer services on 01362 697769

Payment Security

Our checkout process uses high-level SSL encryption technology. If paying by PayPal, you will be transferred to their secure server to login and select your payment options. If using our secure payment option, your details will be transferred to PROTX ePDQ secure server at the end of the checkout process. Your transaction is then verified and authorised, and finally you will be sent an email receipt of your order.

Shipping

We deliver to UK mainland postal areas (including the Isle of Wight), using ANC Express, or Royal Mail.

Your goods should reach you within 3 working days of your order being placed. It is our aim however to ship all orders by the next working day following receipt, (for orders received before 12:00 noon).

Consignments despatched using ANC Express next day service and may be delivered at anytime between the hours of 9:00am and 6:00pm. Unfortunately it is not possible to specify an am or pm delivery time.

If nobody is available to accept the delivery our carriers may either:

We do not deliver on Saturdays, Sundays or Bank Holidays.



Shipping Costs

Shipping costs are inclusive of VAT at the appropriate rate.

We offer a flat rate of only £5.95, no matter how many items you order, for all UK mainland post codes.

Next day delivery for all UK mainland post codes is £7.95.

Postage is free for orders over £100.

 

Delivery to Highlands of Scotland

Post codes AB31-38, AB41-45, AB51-56, DD9, FK19-21, ZE1-3, IV1-28, IV30-36, IV40-49, IV51-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PA80-88, PH1, PH5-10, PH15-26, PH30-44.

Standard delivery is £7.95.

Next day delivery is £18.95.

Returns Procedures

We want you to be completely satisfied with all your purchases from Starlings Toymaster.co.uk, however any item may be returned within 7 working days of receipt, provided it remains in its original saleable condition. Delivery and return costs will only be refunded if an item is faulty.

Unwanted or Unsuitable Items

If you are unhappy with the product you purchased you may return it within 7 working days from the date you received the product for a refund. All products must be returned in their original packaging, in a re-saleable condition complete with any seals and shrink wrap intact. The original cost of delivery to you will not be refunded. We will deduct a 20% restocking charge for all items returned. You are responsible for the cost of returning unwanted items to us. We suggest you use a registered delivery service for your own security and peace of mind. Please follow the instructions detailed below under How To Return An Item.

Goods Damaged On Receipt

Goods that are visibly damaged upon receipt should not be accepted or signed for. If the damage is only apparent upon opening, or if the goods have been left without being signed for, please contact Internet Customer Services for instructions as soon as possible.

How To Return An Item

Within 7 working days of receipt, send an email to info@starlings.co.uk with your name and address, order number, product details and an explanation of why you want to return the item. You may also telephone Internet Customer Services on 01362 697769 with your details.

When appropriate, you will be issued with a Returns Authorisation Number and instructions on how to return the item. Please write your Returns Authorisation Number clearly on the outside of the package.

Once we have received and verified the returned item we will initiate the refund, replacement or exchange.

We reserve the right not to accept returned goods without a valid Returns Authorisation Number.

Privacy Policy

We will treat all your personal information as confidential, and are commited to protecting your privacy. Any personal information which you provide to us is held in accordance with the Data Protection Act 1998.

We use the information we collect about you to process orders, to provide a more personalised shopping experience and, if you request, to notify you of products, special offers or other information that may be of interest to you.

We do not sell or pass on any personal information to any other Companies or Organisations.