All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.
On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
Returns - Faulty Goods
Any Product that was faulty at the time of sale may be returned for free repair, replacement or refund provided the Customer has the original receipt or alternative proof of purchase and the faulty Product is returned with all components in its original packaging.
Returns - Unwanted Goods
Any unwanted items must be sent back at the customer's expenses in their original packaging and condition. If you wish us to give you a quote for this please send us an e-mail [email protected], otherwise return the goods to:
Starlings Toymaster; 10 Wrights Walk, Dereham, Norfolk. NR19 1TR
Telephone: 01362 697769
If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resalable condition in their original packaging within 7 working days. The customer is responsible for the cost of returning any unwanted items.
If no such action is taken we will consider the goods as having been described, of satisfactory quality and fit for their purpose and we will not be obliged to accept ant rejection or cancellation at a later date.
We suggest for your own protection you use registered post.
Any refunds will be issued once we have received the goods, in their original condition. The customer is responsible for the cost of returning any unwanted items.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
Starlings Toymaster is committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.
We do not pass your personal information on to third parties.
All transactions that you initiate with Starlings Toymaster on this web site are confidential. Your name will not be added to any third party mailing lists.
The Data Protection Act
Under the terms of the Data Protection Act 1998, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. We collect information about you for two main reasons:
- To process your online order.
- To provide you with the most efficient possible service.
The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that Enchanted Wood is carrying out (if you have selected to receive these emails/newsletters).
Right to request information
You have a right to request a copy of any personal data held by Starlings Toymaster at any time, in order to check its accuracy. If you wish to do this, please write (explaining that your interest is in personal data maintained by Starlings Toymaster) to: Starlings Toymaster 10 Wrights Walk, Dereham , Norfolk. NR19 1TR
Changes to this policy
These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.
Our VAT number is: 105846180
We are a member of the Toy Retailers Association.
All correspondence must be in English.
Our usual store opening hours are Monday to Saturday 9.00am to 5.30pm and Sunday 10.00am to 16.00pm.